Privacy Policy

Effective date: [02/07/2023]

Introduction

This Privacy Policy pertains to the Scout Veterinary Care website, booking engine, and other services (collectively, the “Services”) made available to you by Scout Veterinary Care Illinois, P.C. and its affiliates (“we”, “our”, “us”). This Privacy Policy is intended to inform our users (“user(s)”, “you”, or “your”) about how we may collect and use the personal information that you provide through your use of and access to the Services, the manner in which we may use such information, how we protect it, and the choices available to you regarding our use of your personal information.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. Your access to and use of the Services are governed by our Terms of Use [https://www.scoutcare.com/terms] (“Terms”), this Privacy Policy and any other written agreements you enter into with us. Please review each of these carefully.

Information Collection and Use

We collect several different types of information for various purposes to provide you with and improve our Service.

Types of Data Collected

Personal Data

While using the Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you or otherwise to provide the Services to you (“Personal Data”). Personal Data may include, but is not limited to:

1. First name and last name
2. Date of birth
3. Address, city, state, ZIP/postal code
4. E-mail address
5. Phone number
6. Financial information
7. Gender

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by unsubscribing via [Manage Email Preferences].

Usage Data

We may also collect information that your browser and/or mobile device sends whenever you access or use the Services (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the Internet Protocol address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on the Services.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to help us improve and analyze the Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Services.

Examples of Cookies we use:

1. Session Cookies: We use Session Cookies to operate the Services.
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
3. Security Cookies: We use Security Cookies for security purposes.
4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

We use the collected data for various purposes:

1. to provide and maintain the Services;
2. to collect and process payments for the Services;
3. to notify you about changes to the Services;
4. to provide customer support;
5. to gather analysis or information so that we can improve the Services;
6. to monitor the usage of the Services;
7. to detect, prevent and address technical issues;
8. to fulfill any other express purpose for which you provide it;
9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
10. to provide you with notices about your account;
11. to provide you with direct marketing communications;
12. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information;
13. in any other way we may describe when you provide the information; and
14. for any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of the Services, or we are legally obligated to retain this data for longer time periods.

Disclosure of Data

We may disclose personal information that we collect, or you provide, as follows:

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

We may disclose your information also:

1. to fulfill the purpose for which you provide it, including by sharing your Personal Data with third party payment processors, financial service providers or other partners that may provide services requested by you in order for such service providers and partners to contact you, as you have requested as part of the Services;
2. for any other purpose disclosed by us when you provide the information;
3. with your consent in any other cases;
4. if we believe disclosure is necessary or appropriate to protect our rights, property, or safety or the rights, property or safety of our customers or others; and
5. internally to other members based on internal services you agree to the use of.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Under some U.S. state laws, including the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act (CPRA), residents may have the following rights:

• Right to Know: The right to request the Personal Data that we collect, use or disclose and information about our data practices;
• Right to Request Deletion: The right to request that we delete the Personal Data we have collected about you;
• Right to Opt-Out of Data Sales: The right to restrict the sale of your Personal Data we have collected to third parties;
• Right to Non-Discrimination: The right to not be discriminated against for exercising any of these rights;
• Right to Correct Information: The right to update or correct the Personal Data that we collect;
• Right to Limit Use or Disclosure of Sensitive Personal Information: The right to limit the use and disclosure of Sensitive Personal Information (as defined under the CPRA);
• Right to Access Information Related to Automated Decision Making: The right to inquire about our logic involved in automated decision-making applied to Personal Data we collect; and
• Right to Opt-Out of Automated Decision-Making Technology: The right to request your removal from having automated decision-making applied to your Personal Data that we collect.

California’s Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request and obtain a list of what Personal Data (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, California residents are entitled to request and obtain such information, by e-mailing a request to info@scoutcare.com.

To request further information or to exercise your rights, please contact us at info@scoutcare.com. Note that these rights are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states.

Only you or an authorized agent may make a request related to your Personal Data. Note that to respond to your requests, we must verify your identity and reserve the right to confirm your state residency.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Services on our behalf, perform Service-related services or assist us in analyzing how the Services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of the Services.

Behavioral Remarketing

We use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Payments

We may provide paid products and/or services within our Services. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: info@scoutcare.com.